At Digituum, customer satisfaction is our top priority. We strive to provide high-quality digital products and a seamless user experience. Due to the nature of our products, we handle refunds and returns differently compared to physical goods. This Refund and Returns Policy outlines the terms and conditions for refunds, replacements, and support. By purchasing from our website (digituum.com), you agree to this policy.

1. Nature of Digital Products

Our offerings are digital downloads, including templates, mockups, and other creative assets. Unlike physical products, digital items cannot be returned once accessed or downloaded.

2. Eligibility for Refunds

Refunds are granted under specific circumstances. You may request a refund if:

• Product Issues: The product is defective, incomplete, or not as described. Files are corrupted or incompatible with standard tools (e.g., Adobe Photoshop, MS Word).
• Technical Issues: You encounter significant technical problems preventing normal use.
• Duplicate Purchases: Accidental duplicate purchases of the same product.
• Non-Delivery: The product was not received and support cannot resolve the issue.

3. Non-Refundable Circumstances

• Change of Mind: Deciding you no longer need the product.
• Misuse: Improper use or unauthorized modifications.
• Compatibility: Product not working with unsupported tools or versions.
• Downloaded Products: Once accessed or downloaded, products are non-refundable unless defective.
• Third-Party Errors: Issues from unrelated third-party software, hardware, or internet services.

4. How to Request a Refund

1. Contact Support: Email support@digituum.com with:
   • Order ID or transaction number
   • Product name
   • Reason for refund with evidence (e.g., screenshots, error messages)
2. Review Process: Requests are reviewed within 3–5 business days.
3. Resolution: If approved, refunds are issued within 7–10 business days. If denied, alternative solutions may be offered (e.g., replacements or store credit).

5. Replacements and Alternatives

• Updated Files: Corrected or fixed versions of the purchased product.
• Alternative Products: Access to a similar product of equal value.
• Store Credit: Credit for future use in place of a refund.

6. Addressing Customer Concerns

• Technical Support: Contact us for help with installation or usage issues.
• Product Guidance: We offer usage tips and documentation to support your success.
• Feedback: Your insights help us improve — we value your opinion.

7. Fraudulent Refund Claims

Fraudulent or bad-faith refund claims will be denied. Repeated offenses may result in account suspension or termination.

8. Responsibility of the Customer

• Review Product Details: Read descriptions and compatibility notes before purchasing.
• Test Promptly: Check your product shortly after downloading and report issues within 7 days.
• Be Honest: Provide truthful and complete information during refund requests.

9. Exceptions to the Policy

• Custom/Personalized Items: Non-refundable unless defective.
• Limited-Time Offers: Refund eligibility may vary and will be noted on the product page.

10. Refund Timelines

• Refund Method: Back to the original payment method.
• Processing Times:
  • Review: 3–5 business days
  • Transfer: 7–10 business days (depending on your bank or payment provider)

11. Modifications to This Policy

We may update this policy at any time. Changes will be posted on our website with a revised “Last Updated” date. Continued use of our services implies acceptance.

12. Contact Us

• Email: support@digituum.com
• Website: digituum.com

Conclusion

At Digituum, we are committed to delivering high-quality products and excellent customer service. While refunds for digital goods can be complex, we strive to handle each case fairly and transparently. Thank you for choosing us as your trusted source for digital products, and we look forward to continuing to support your creative journey.